Shipping policy

Thank you for shopping with Real Wear US.
Below you will find details about processing times, shipping options, tracking, delivery expectations, and international shipping guidelines.

ORDER PROCESSING TIME

Orders are processed within 1–2 business days (Mon–Fri).

Orders placed after 3 PM EST process next business day.

Weekend or holiday orders ship the next business day.

During high-volume seasons (Black Friday, launches, restocks), processing may take up to 3–5 business days.

You will receive a shipping confirmation email with tracking once your order is dispatched.

SHIPPING WITHIN THE UNITED STATES

Carrier options may include UPS, USPS, DHL, FedEx depending on destination.

Estimated delivery times:

Method    Estimated Delivery

Standard Shipping    3–7 business days
Expedited    2–4 business days
Express    1–2 business days

Delivery times are estimates only and may vary due to carrier delays.

INTERNATIONAL SHIPPING

We offer international shipping through DHL Express, DHL Standard (Global Mail), UPS International, and FedEx International depending on destination and service availability.

Tracking Pages

DHL Express: https://www.dhl.com/express

DHL Standard (Global Mail): https://webtrack.dhlglobalmail.com/

FedEx International Tracking: https://www.fedex.com/apps/fedextrack/

UPS Tracking: https://www.ups.com/track

Estimated international delivery:
Typically 5–15 business days, but may vary by region, customs inspection, weather, volume season or carrier delays.

Important Notes:

PO BOX/APO/FPO shipments must use DHL Standard or USPS if applicable

Customer is responsible for any import duties, customs fees, or taxes upon arrival

Once shipped, Real Wear US is not responsible for customs holds or international delays

CUSTOMS, DUTIES & TAXES

International orders may be subject to import fees, VAT, and customs duties.
These are not included in product or shipping cost and must be paid by the recipient.

Real Wear US is not responsible for packages held by customs.

SHIPPING ADDRESS POLICY

Please provide a shipping address where someone is available Monday–Friday to receive your package.

Customers are responsible for ensuring the address entered at checkout is correct.
If a package is returned due to an incorrect address, shipping charges for reshipment will apply.

LOST, STOLEN & DELAYED PACKAGES

Once an order has been scanned and accepted by the courier, Real Wear US is not responsible for lost, stolen, damaged, delayed or mis-delivered packages caused by carriers.

If this occurs:

  1. File a claim directly with the carrier.
  2. Contact us at info@realwearus.com so we may assist with documentation

We recommend selecting Express or insured shipping for high-value orders.

ORDER CHANGES & CANCELLATIONS

We cannot modify or cancel orders once they have entered fulfillment processing.
Please review your details carefully before checkout.

PRE-ORDERS OR RESTOCK RELEASES

If an item is marked as Pre-Order:

Your order will ship once all items are in stock

Orders containing pre-order items ship together unless separate shipping is purchased

TRACKING

Tracking is sent by email automatically after dispatch.
If you didn’t receive it, check spam/junk or contact us.

CONTACT US

For shipping support:

📩 info@realwearus.com
📍 Real Wear US — 12 East Price Street, Linden, NJ 07036, USA